Our Support Team

Carol Hackett

Carol Hackett

Client Service Manager
"Delivering exceptional service is the norm not the exception."

Having worked at IFP for over 25 years, Carol’s knowledge of clients, their families and their financial circumstances, is exceptional. She is passionate about supporting advisers and providing service to clients, by ensuring enquiries are managed in a timely and professional manner.

Her strong work ethic and positive nature is highly valued by both colleagues and clients.


Erin Laity

Client Services Officer
"It’s our job every day to make every aspect of our clients’ experience, a little bit better"

Erin has over ten years’ experience in high-end customer service and finance. Her friendly and bubbly personality ensures that clients have the best possible experience when they are welcomed into the office. She prides herself on her strong attention to detail in all her interactions with our clients.