Our Support Team

Carol Hackett

Carol Hackett

Client Service Manager
"Delivering exceptional service is the norm not the exception."

With over 20 years of experience in the financial services industry, Carol has a strong customer service and administrative background.

Carol is passionate about delivering strong support to advisers and an exceptional level of service to clients by ensuring enquiries are managed in a timely and professional manner.

Her strong work ethic and positive nature is valued by both advisers and client’s alike.

Penny McNiff

Penny McNiff

Practice Development Manager
"Everyone deserves to be financially secure and in control of their finances. The right financial advice from IFP can help our clients to achieve this goal."

Penny has been working in the financial planning industry for 20 years, in a wide variety of roles. As Practice Development Manager, Penny supports the smooth running of IFP, while ensuring that clients receive the best possible service.

Penny holds a Bachelor of Economics, Graduate Certificate in Finance, Masters Degree in Business Leadership and an Advanced Diploma in Financial Planning.