Our Support Team

Carol Hackett

Carol Hackett

Client Service Manager
"Delivering exceptional service is the norm not the exception."

With over 20 years of experience in the financial services industry, Carol has a strong customer service and administrative background.

Carol is passionate about delivering strong support to advisers and an exceptional level of service to clients by ensuring enquiries are managed in a timely and professional manner.

Her strong work ethic and positive nature is valued by both advisers and client’s alike.

Penny McNiff

Penny McNiff

Practice Development Manager
"Everyone deserves to be financially secure and in control of their finances. The right financial advice from IFP can help our clients to achieve this goal."

Penny has been working in the financial planning industry for 20 years, in a wide variety of roles. As Practice Development Manager, Penny supports the smooth running of IFP, while ensuring that clients receive the best possible service.

Penny holds a Bachelor of Economics, Graduate Certificate in Finance, Masters Degree in Business Leadership and an Advanced Diploma in Financial Planning.

Bee Ng

Bee Ng

Client Services Officer
"It’s great to work in such a team orientated, client focused environment."

Bee is our enthusiastic Client Liaison Officer. She is the friendly face you will see as soon as you walk in the front door and one of the professional voices you will hear on the other end of the phone.

Bee is committed, honest and hard working. Her experience and exceptional natural ability as a communicator have proven to be an extremely valuable asset to our team.

Ashleigh Caffey

Ashleigh Caffey

Client Services Officer
"Providing a high standard of service to our clients comes from being part of the professional and friendly team at IFP."

Ashleigh joined our team in July 2019 , with six previous years of experience in the financial planning industry. She has taken up her role as a client services officer with dedication and enthusiasm.

Ashleigh is committed to providing a high level of service to both our advisers and clients and enjoys working in our friendly team environment. She is looking forward to meeting all our valued clients and being able to provide assistance to help them achieve their goals.

Jesse Way

Jesse Way

Paraplanner
"Knowledgeable, professional and fun is what makes our team unique."

Jesse has recently completed his undergraduate degree at the University of Western Australia. During his time with IFP, Jesse has quickly developed a good knowledge of the financial planning industry and is responsible for assisting clients with their general queries as well as helping the Advisers in their preparation of advice documents. Jesse is passionate about the organisation and is committed to continuing his studies to further his skills in the financial planning industry.

Jesse is a reliable, professional and highly enthusiastic member of the IFP team.

Natasha Morris

Natasha Morris

Paraplanner
"It is lovely to see our clients achieve their financial goals."

Natasha is primarily responsible for the research and analysis that supports the advice we provide. As a paraplanner Natasha continues to develop her professional and technical skills required in the preparation of advice as she currently undertakes her Diploma in Financial Planning. Natasha is a perfectionist at heart and will do her utmost to ensure our clients' best interests are followed to allow them to thrive and meet their financial needs and objectives.

Natasha holds a Bachelor of Commerce in Finance from Curtin University.